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How ki77 Handles Your Personal Information

This privacy policy covers what data we collect when you open an account, make deposits via bKash, Nagad or Rocket, and use our lobby — and exactly how we protect it. Access and eligibility depend on your local law and the region you're in.

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ki77 How ki77 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to update something on your account, reach out through any of the channels below. We handle privacy requests separately from general account support — mention 'data request' when you write so our team routes it correctly.

Live Chat Start a chat session directly from the ki77 site. Flag your message as a privacy or data query and our team will route it to the right person.
Email Support Send your data request or privacy question to our support email. Include your registered account details so we can locate your record without delay.
Account Help Centre Log into your account and open the help section. From there you can raise a formal data access or correction request tied directly to your account record.
HOW WE PROTECT YOU

Data Handling, Retention and Account Security

We keep your data only as long as your account is active or as required to resolve disputes and meet legal obligations. Once an account is closed and the retention window passes, personal data is deleted or anonymised. Here is how we approach the key areas.

Encryption in Transit

All data moving between your device and our servers — including your bKash or Nagad deposit details — travels over SSL encryption so it cannot be read in transit.

Wallet Data Isolation

Your Rocket, bKash or Nagad wallet number is stored separately from your gameplay history. Payment records are accessed only by our payments and verification team.

Cookie Control

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear or block these via your browser without losing your account.

Requesting Your Data

You can ask us for a copy of the personal data we hold on your account. Submit the request via live chat or email and we will respond within a reasonable timeframe.

Common Questions About Your Privacy at ki77

These are the questions we get most often about how your personal data is managed, stored and protected on ki77. If your question is not here, reach out via live chat or email.

No. We never store your mobile wallet PIN or password. We only record the transaction reference and wallet number needed to match your deposit to your account.

Yes. If you close your account and the required retention period has passed, you can request deletion. Contact us via email or live chat with your account details to start the process.

Only our payments and verification team can access your Rocket, bKash or Nagad transaction records. That access is limited to deposit matching, withdrawal checks and fraud prevention.

We do not sell your data. Where third-party processors handle payments or identity checks, they are contractually bound to use your data only for that specific purpose.

We keep your data while your account is active and for the period required to resolve any disputes or meet legal obligations. After that window closes, data is deleted or anonymised.

This policy applies to all accounts on ki77. Whether you can access ki77 at all depends on your local law and eligible regions — if access is permitted, this policy governs your data.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.