Confirm Your Identity on the Account
Verification is the part that protects your money, not a wall in front of it. We ask for your name, date of birth and a photo ID such as your National ID card, plus a quick selfie so we can match the face to the document. Your wallet number then gets checked against the same name, which stops anyone else from pulling
funds out of your balance. Do it before your first withdrawal and later payouts move without those questions coming up again.
- Fill your profile — Enter your full name, date of birth and the address you actually live at. These must match the ID you send next, so use the spelling exactly as it appears on the document.
- Send a photo ID — Upload a clear photo of your National ID card, passport or driving licence. All four corners visible, no flash glare across the text, and the photo page flat rather than held at an angle.
- Add the selfie — Take a live selfie when we ask for it, in normal light, without a cap or filter. We compare your face with the ID photo so we know the person withdrawing is the person who registered.
- Wait for the match — Our team checks the name on your ID against your wallet number. If a detail does not line up, we message you inside the account instead of leaving the request sitting silently.